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Process/ Shipping & Returns

SHIPPING & RETURNS
1. How long is processing, shipping, and handling?

Processing takes up to 1-2 business days not including the day you ordered or hoildays. This process can take up to about 2 weeks or more IF back ordered.

All hair is pre-ordered! Once your order is ready to ship you will receive a tracking email. After receiving the tracking email, tracking activity will become available after 24 hours.

2. Can I make changes to my order?

Because we strive on processing and shipping items out as soon as possible, orders cannot be altered once payment is complete.

3. Are samples of the hair available?

No.

DUE TO COVIDE-19 SHIPPING CARRIERS MAY EXPERIENCE DELAYS IN YOUR AREA. PLEASE NOTE TO CONTACT THEM PRIOR TO ORDERING TO NOT CAUSE FURTHER DELAY.  

REFUNDS/RETURNS/

  • ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued. What is the nature of this product? Hair extensions. Hair extensions cannot be resold after being handled or worn by the buyer. For this reason, ALL SALES ARE FINAL!

  • Once your purchase has reached 48 hours of processing there are no refunds! 
  • We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced. 

  • All Packages come with a Tracking number.

  • If you will not be home on the expected arrival date/time, you can request to have you package held at your local USPS post office HERE

US Priority Shipping

Payment verification time stated above.

Processing time is 5-7 business days.

2-3 Business days to receive package

Express Shipping

Payment verification time stated above.

Processing time is 3-5 business days.

1-2 Business days to receive package

International Shipping

Payment verification time stated above.

Processing time is 3-5 business days.

Delivery time specified on checkout page plus 3-5 business days for processing and payment verification times

Please Read:

*To avoid fraud and as a second measure of protection both for JoGoddess Hair and our clients, we require your billing and shipping addresses to match, as well as signature confirmation. To bypass the matching billing and shipping address, please send us a photo of your photo ID to JoGoddesshair@gmail.com You may also be selected for identity verification by our system, if this happens, you will have to commply. 
**These are estimated times and may be shorter. 
***Orders over $500/ or if we receive notification of the order being high risk we will need ID verification before being processed!
 
Once we ship an order, we no longer have control of the package. You will have to contact the shipping carrier provided to you. 

USPS *+1 (800) 275-8777


UPS* +1 (800) 742-5877


FedEx* +1 (800) 463-3339

DHL *+1 (800) 225-5345

 

SUBJECT TO CHANGE DAILY-WITHOUT NOTICE